SNAP 2023 Actual Question Papers with Solutions, Slot-wise – Page 24
All 120 questions of SNAP 2023. Tap Show answer, or open the detailed solution (free login). Page 24 of 24.
You are an engineer at a fantasy-sports app. You find the 'win chance' shown on contest screens comes from an old model that overstates users' odds. The product manager says to fix it after this weekend's cricket final, when traffic peaks. What should you do?
- Wait until the cricket final concludes before deploying the fix, since the product roadmap already schedules it.
- Push management to hide or fix the misleading win probability immediately, as users are spending money continuously.
- Display a small 'estimated calculation' tag next to the inflated odds until the cricket final is over.
- Take the entire fantasy application offline during the weekend to ensure no user is misled by the odds.
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Answer: B. Push management to hide or fix the misleading win probability immediately, as users are spending money continuously.
You are an operations manager at a skincare brand. You find that 300 units past their expiry date were shipped last week through an online marketplace. The marketplace hasn't noticed. Your boss says 'returns will handle it', and a recall notice would hurt ratings during the festive sale. What should you do?
- Withdraw expired stock immediately but contact previous buyers only after complaints, since unnecessary messages could alarm customers.
- Recall every product across all channels immediately, since a comprehensive response would reassure customers about the brand's standards.
- Stop dispatching expired stock and contact affected customers immediately, offering a refund or replacement for each purchase.
- Continue returns handling without proactive contact, since customers experiencing problems can already request replacements through the marketplace process.
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Answer: C. Stop dispatching expired stock and contact affected customers immediately, offering a refund or replacement for each purchase.
You are a support executive at an e-commerce company. Refunds are not allowed after seven days. A customer's parcel, delayed by a courier strike, arrived on day nine already damaged. Your team is measured on keeping refunds low. What should you do?
- Record receipt on day six to enable repayment, since correcting courier unfairness matters more than preserving accurate dates.
- Request supervisor approval for an exception but provide only store credit afterwards, since retaining spending supports team targets.
- Seek a supervisor authorised refund exception, explaining the courier delay and the parcel's damaged condition upon arrival.
- Refuse the refund under the published deadline, since identical time limits would prevent inconsistent treatment of other customers.
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Answer: C. Seek a supervisor authorised refund exception, explaining the courier delay and the parcel's damaged condition upon arrival.
Take the statements below as true. Based only on these statements, decide which conclusion(s) necessarily follow. Do not assume anything about anyone's intent.
Statements:
1. Rule: Branch managers are accountable for any complaint not closed in the system within 30 days.
2. The rule exists so that customers' complaints are actually fixed.
3. One manager closes complaints on day 29 as 'customer unreachable' after a single call attempt; his branch has the region's best closure rate.
4. A complaint closed as 'customer unreachable' is never looked at again.
Conclusions:
I. The manager meets the rule's wording.
II. The practice defeats the rule's stated purpose.
- Only I follows
- Only II follows
- Both I and II follow
- Neither follows
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Answer: C. Both I and II follow
You head QA at a pharma company. A batch of a children's antibiotic that may be contaminated is already with 40 distributors; lab confirmation will take two days. The drug is in short supply, sales says a recall would hand the market to a rival, and the plant's last two contamination alerts turned out to be false alarms.
Rank the given considerations in the order a sound business judgment would weigh them, from first to last.
1. Cost of a full recall
2. Distributor relationships
3. Quarantine the stock at distributors now
4. Test retained samples urgently
- 4-3-1-2
- 2-3-4-1
- 1-2-3-4
- 3-4-1-2
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Answer: D. 3-4-1-2