SNAP 2021 Actual Question Papers with Solutions, Slot-wise – Page 11
All 60 questions of SNAP 2021. Tap Show answer, or open the detailed solution (free login). Page 11 of 12.
At the restaurant you manage, customers' tips are pooled and shared among the staff. You learn that the head waiter has been keeping a larger share for himself and leaving out the kitchen staff, who also serve the customers. What should you do?
- Let it continue, since the head waiter brings in most of the tips through his service.
- Take the tip pool under your own control and decide each person's share privately.
- Set a clear, agreed sharing rule that includes the kitchen staff, and make it public.
- Stop pooling tips altogether, so that each waiter keeps whatever he collects at his tables.
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Answer: C. Set a clear, agreed sharing rule that includes the kitchen staff, and make it public.
You are an HR executive. A former colleague, let go for poor performance, asks you to tell his new employer's reference check that he 'left voluntarily'. He has a family to support, and this is his first offer in eight months. What should you do?
- Share only the factual dates and role permitted by company policy, firmly omitting the false resignation statement.
- Inform the background checker immediately that the candidate was actually terminated for severe performance issues.
- Tell the recruiter he left voluntarily to help him support his family after eight difficult months.
- Confirm his dates and role, but state his exit was a mutual decision if directly asked why.
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Answer: A. Share only the factual dates and role permitted by company policy, firmly omitting the false resignation statement.
A lawyer's client privately admits a fact that would help the other side in a property dispute. The lawyer keeps it confidential, even though disclosing it might lead to a fairer result, because she believes keeping a client's confidence is a duty she must not break for any expected benefit. Her reasoning reflects:
- Utilitarianism - choosing the fairest overall result
- Deontology - honouring a duty whatever the outcome
- Virtue ethics - acting as a loyal person would act
- Ethical egoism - protecting her own legal practice
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Answer: B. Deontology - honouring a duty whatever the outcome
You run the scholarship test at a coaching centre. The director asks you to lower the merit-scholarship cut-off only for students whose parents bought the premium course, calling it a 'loyalty reward'. Admissions are down this year, and the brochure says scholarships are on merit. What should you do?
- Lower the cut-off for premium buyers and state this new rule clearly in the next public brochure.
- Keep one merit cut-off for all and suggest a separately labelled premium-course discount to drive sales.
- Scrap the scholarship program altogether to prevent it from being misused as a commercial sales tactic.
- Lower the cut-off as requested since admissions are down and the centre needs the immediate revenue.
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Answer: B. Keep one merit cut-off for all and suggest a separately labelled premium-course discount to drive sales.
A new manager who is naturally impatient decides to become a patient listener. In every meeting she deliberately hears people out before replying, until after some months it becomes second nature. Her approach draws most directly on which idea?
- Aristotle's view that virtues are built through habit
- Kant's view that actions must be done from duty alone
- Bentham's calculation of pleasures and pains
- Social contract theory - rules people agree to for mutual benefit
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Answer: A. Aristotle's view that virtues are built through habit